Privacy Policy

Last updated: 6 July 2026

Rick Pest Control (“we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit www.rickpestcontrol.com.au or use our pest control services. We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following types of personal information:

• Contact details — your name, phone number, email address and service address when you request a quote, make a booking or contact us.
• Service information — details about the pest issue, property type and any treatment history relevant to providing our services.
• Communications — messages you send us via our contact form, phone, WhatsApp or email.
• Technical data — non-identifying information such as your browser type, device and pages visited, collected automatically when you use our website.

2. How We Use Your Information

We use the personal information we collect to:

• respond to your enquiries and provide quotes;
• schedule, deliver and follow up on pest control services;
• process payments and maintain service records;
• send you appointment reminders and service-related updates;
• improve our website, services and customer experience; and
• comply with our legal and regulatory obligations.

3. Disclosure of Your Information

We do not sell or rent your personal information. We may share it only where necessary with trusted service providers who assist us in operating our business (such as scheduling, payment or email providers), or where required or authorised by law. Any third parties we engage are expected to handle your information consistently with this Policy.

4. Cookies & Website Analytics

Our website may use cookies and similar technologies to remember your preferences and understand how visitors use the site. You can disable cookies through your browser settings, although some parts of the website may not function as intended if you do.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Accessing & Correcting Your Information

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We will respond within a reasonable period.

7. Third-Party Links

Our website may contain links to third-party websites (for example, WhatsApp or review platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our services and website are intended for adults. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review it periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:

• Rick Pest Control — Melbourne, Victoria, Australia
• Phone: +61 459 372 796
• Online: Contact form

This Privacy Policy is provided as general information and does not constitute legal advice.